Order processing time
Most orders are processed in 3–5 business days. Personalized items may take 1–2 extra business days.
Delivery
Delivery
Shipping times, tracking, costs, destinations, and delivery issues. Expand a topic below to see full details.
Delivery FAQs
Estimated delivery times
Delivery times are estimates and may vary due to carrier operations, customs procedures, and peak seasons.
Shipping costs
Free shipping for most destinations. A €5 standard shipping fee applies in a few European countries.
Where do you ship?
See the list of supported countries and non-serviceable destinations.
Tracking my order
Every order includes tracking. Track on our website or directly on the carrier’s official tracking page.
Customs, duties, and local taxes
If customs fees are requested, BLACKHYPE covers these charges. Contact support if you receive a payment request.
Pre-orders
Pre-order items have an extended dispatch window before shipping.
Delivery issues (address / failed delivery)
If the address is incorrect or delivery fails, carriers may attempt redelivery or hold the parcel for collection.
Need help?
Contact Support
Email us and we’ll help you with shipping, tracking, address changes, and delivery issues.
support@blackhypeworld.com
Response time: 24 hours on business days (Monday to Friday, 9:00 to 18:00 CET).
