Contact information

How to reach us

We answer every message within 24 hours on business days. There is no waiting queue and no automated bot: a person reads and replies.

Customer service e-mail	support@blackhypeworld.com
Orders, tracking and delivery	support@blackhypeworld.com
Returns and refunds	support@blackhypeworld.com
Contact form	Send us a message
Track your order	Order tracking page

Company details

BLACKHYPE LLC
Limited Liability Company (LLC), registered in the State of Florida, United States
Tax identification number (EIN): 33-4159677
Registered address: 1160 Heron Sound Drive, Apopka, FL, United States

Returns address

Do not send anything back before contacting us: every return needs an authorisation so we can track your parcel and refund you without delay. Once authorised, returns are sent to our European facility:

BLACKHYPE LLC – Returns
Kurfürstenstraße 9
34117 Kassel
Germany

The full conditions are in our Refund Policy, and your 14-day right of withdrawal is described in our Legal Notice.

Business hours

Monday to Friday, 9:00 to 18:00 (CET). Messages received at weekends are answered on the next business day.